Coaching Program Enrolment
Terms and Conditions
Should you enter into a Coaching Program with The Institute Of Wow, the following Terms and Conditions apply. These Terms and Conditions apply to any Institute Of Wow program, be it an online digital product or otherwise.
In these Terms and Conditions, all references to “us”, “our” and “we” mean The Institute of Wow.
And references to “the Program” or “this Program” means any Program we offer.
1. Payment For Enrolments
If you pay in full when you enrol then you are eligible for the special ‘paid in full’ pricing – otherwise you will be charged the payment plan pricing and placed on a payment plan. If you do not setup a monthly payment plan with us within 7 days we reserve the right to cancel your enrolment and a refund will not be available. In either case you are responsible for the full payment of fees for the entire Program regardless of whether you actually attend, complete or use all of the component events, products or inclusions (as applicable).
2. Payment Plan Must Be Up to Date and Complete
All fees must be paid on time in order for you to attend and participate in the Program. For ongoing Programs this means if your payment plan is not up to date then you will not be allowed to attend the next event in the Program, and you must have finalised all payments in order to attend the final event. Program privileges including memberships, media, websites and other assets may be revoked, disabled or withheld as we deem appropriate if payments are not made.
3. Payment Plan Administration
We will setup your payment plan via credit card or direct debit from your account and this will be processed by us automatically as scheduled. Any changes to your payment plan – including changes to credit card details – must be received in writing to email@example.com 5 days prior to your next scheduled debit date. It is your responsibility to advise us and refunds will not be given due to your failure to notify us within this time frame.
4. Program Completion Term
All Programs included must be completed within 18 months from the original date of the enrolment. There will be no credit for enrolments not completed within this time.
5. Program Changes
If for any reason we deem it necessary to change any seminar, skype or phone call dates, venue, city, speaker, content, title or hours, we may do so by notifying you of the changes we make. There is no refund available under any of these circumstances. In the event that we change any dates requiring physical attendance, you can reschedule your enrolment without penalty if you want to, providing alternative dates are available.
6. Enrolment Cancellation – Within The 5 Day Cooling-off Period
If you cancel your enrolment for any reason within 5 business days of confirming your enrolment, (the “cooling-off period”), then we will refund you the total amount you have paid to us, less any enrolment costs as per clause 8. Please allow up to 10 business days after your refund has been approved for your refund to be processed.
7. Enrolment Cancellation – After The 5 Day Cooling-off Period
If you cancel your enrolment for any reason after the cooling-off period you will receive a credit. Credits may not be claimed as refunds; but may be applied towards an enrolment in any alternative Institute Of Wow program. The credit will be for the total amount you have paid to us less any enrolment costs as per clause 8 and a $250 cancellation fee.
8. Enrolment Cancellation Costs
If you have completed or used any components of the Program, the component cost will be deducted from any eligible refund or credit. This includes all product (both physical and online) and other bonus items (including coaching or events) that you have received as these are non-returnable, non-refundable and non-transferrable.
The Wow Masterclass Program is an initial 12 month coaching course – at the end of the first 12 months, your membership will revert to a monthly subscription for as long as you wish to stay.
To exit the program ,simply notify The Institute Of Wow in writing (emails are fine) and the monthly debit (membership fee) from your bank account will cease.
9. Rescheduling Administration
If you choose to reschedule your enrolment, we may charge a $250 administration fee. All requests to reschedule your enrolment must be received by us in writing, by email. Any reschedule is subject to seats or positions being available in a Program. You agree that we may not run the same Program again and there is no obligation on us to do so. As per clause 4, all re-scheduled enrolments must be completed within 18 months of the original enrolment, if not done so, the enrolment and fees will be forfeited.
10. Failure To Attend A Program Component
If you do not attend a Program component in which you are enrolled and do not notify us in writing prior to the commencement of the Program component, then you will forfeit the full cost of that enrolment, a credit is not available and you will need to purchase the Program again if you want to attend.
11. Physical Product Warranty (if applicable)
If any physical product that you receive with your enrolment is found to be faulty, our only obligation to you is to replace the faulty product within 10 business days of your written request and return of faulty product.
12. Digital Product Service (if applicable)
While every effort is made to provide an uninterrupted service, we will not be held liable for any downtime or disruption to third-party digital services used to deliver products. There is no Service Level Agreement express or implied. Digital products will be compatible with the most recent stable version of Web browsers, Video players, and PDF document readers available for Windows and Mac.
13. Partner/Spouse/Teen Discount (if applicable)
If you are enrolled in this Program as the partner/spouse/teen of a full fee-paying participant and you have received a partner/spouse/teen discount on the Program, should your linked full fee-paying participant cancel their enrolment, your discount will no longer apply and you will be required to pay the full fee for the Program.
14. No Guarantee of Results
We make no express or implied claims that you will make money as a result of purchasing any Program. Examples given are not intended to represent or guarantee that everyone will achieve the same results. Each individual’s success will be determined by his or her desire, dedication, effort and motivation to work and follow the Program. You recognise any business endeavour has inherent risk for loss of capital, and you freely and of your own will, risk any and all capital you may choose to spend implementing concepts outlined while using any Institute of Wow Program.
15. Use At Own Risk
Your use of the Program material, services and products is at your own risk. The Institute of Wow and any other party involved in creating, producing, or delivering the Program is not liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, the Program. Without limiting the foregoing, everything in the Program is provided to you “as is” without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
16. Conduct Business Subject to State & Federal Laws
You are advised to retain competent counsel to determine what state and/or federal laws or regulations may apply to your particular business in relation to the information contained in any Institute Of Wow Program. Adherence to all applicable laws and regulations, including federal and state and local, governing professional licensing, business practices, advertising and all other aspects of doing business in Australia or any other jurisdiction is your sole responsibility.
17. No Unfair Or Deceptive Marketing Practices
By undertaking this Program, you hereby agree to never engage in a chain-marketing scheme, to never send unsolicited commercial email, or engage in unfair or deceptive marketing practices of any kind, using the marketing material included.
18. Financial and Legal Advice Disclaimer
Any financial, legal or other information presented in our Programs are prepared and delivered by a representative independently of us. We make no representation and give no warranty to the accuracy or completeness of the information provided at or in relation to such Programs and do not accept responsibility for any errors or inaccuracies in, or omissions from, the information contained within. The information provided during or in relation to the Program is for general purposes only and it does not purport to be comprehensive or to render specific advice. The information provided during or in relation to the Program should not be regarded as financial or legal advice. If any information or advice that may constitute financial or legal advice is given during or in relation to this Program, such financial or legal advice is not authorised or endorsed by The Institute of Wow and does not constitute financial or legal advice given by The Institute of Wow. This disclaimer does not purport to exclude any warranties implied by law which may not be lawfully excluded.
19. Intellectual Property
All marketing ideas, layouts, scripts, recommendations and any other advice provided by us remains our intellectual property and can be used by us for promotional purposes at any time, both online and offline. All such ideas and marketing executions, including any artwork or webpages that result from our advice, may be included in our programs or used in online or offline marketing collateral for an infinite period and may be made accessible to other members of our programs.
We respect your privacy and must insist that you respect the privacy of fellow participants. You agree not to disclose proprietary information, ideas, plans and trade secrets that are disclosed by other Participants in confidence, nor to violate the publicity, privacy or intellectual property rights of any Program participant.
21. Application Approval & Termination of Program enrolment
We are committed to providing all participants with a positive experience and may not approve all applications to join our Programs. In this case, we will refund you the amount paid to us less the value of any product or bonus items received. Once the Program starts, we may terminate this agreement and your participation in the Program without refund or forgiveness of remaining monthly payments if you become disruptive or difficult to work with, if you fail to follow the Program guidelines, or if you impair the participation of others.
The laws of the state of Queensland govern this agreement. Should any part of this agreement be determined by a court to be invalid or unenforceable, the remainder of the agreement will be unaffected. This agreement may not be varied except with the written approval of a director of The Institute of Wow. All terms, conditions and warranties implied by statute that are excludable are excluded from this agreement. Such terms, conditions and warranties implied by statute that are not excludable are not excluded from this agreement, but our liability for breach of such conditions and warranties implied by statute that are not excludable is limited to the total amount paid by you to The Institute of Wow under this agreement.
The Institute Of Wow Pty Ltd
Phone: +61 7 55 919 566
Fax: +61 7 55 919 555
P.O Box 1227, Oxenford. Gold Coast 4210
“The figures speak for themselves.Before we became part of John’s “wow environment”, our annual profit was about $120,000 a year.
Within 18 months of being involved with John’s coaching ideas, our profit within 18 months, grew to an annual rate of $440,000 a year!
That increased the value of our business fourfold – an outstanding result!
His system is applicable to any business-type.”
– Steve Fenton
Cafe St Tropez,
Gold Coast. Australia
"John’s ideas are simply inspiring, they are very different and he thinks way outside the square. He provides practical “client attraction” solutions that get results.And the great thing is that he has created “marketing formulas” that are easy to swipe and use for your own business. In other words, any business owner can grab these concepts and use them to attract new clients.Make no mistake, John’s ideas will help you “cut through the clutter” and any business owner can benefit by getting hold of his wisdom.”
- Lisa Taylor
Newcastle Knights Rugby League Club.
His ideas are just brilliant & his “direct response” concepts mean that we can turn “the customer tap” on whenever we want. His stuff is an invaluable resource for any business owner.” A very nice problem to have I can assure you!”
- Natalie Kernke
Vibrosaun Sauna Massage. Qld.